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COVID-19 Cancellation & Reschedule Policies

COVID-19 Cancellation & Reschedule Policies

As a valued guest of the Tour de Vines, we firstly want to thank you for trusting us with your travel plans. As a result of COVID-19 (the coronavirus), we have updated our cancellation and reschedule policies, as follows. In the first instance, of course our preference is for guests to reschedule rather than cancel, but we are being as flexible as possible.

Updated 6th April 2020

FOR TRIPS TO NEW ZEALAND
1. If you are traveling to New Zealand with Tour de Vines up to 30th April, we need to cancel your tour due to NZ Government travel restrictions, which make it impossible for us to run your tour.  You have three options:
(a) If paid deposit only, cancel your trip and receive a refund**
(b) Switch to another date or destination with no fees – see NZ tours on our website for options.
(c) Keep your balance on file for any future trip with no expiration

2. The NZ Government travel restrictions are being reviewed every 14 days so if you are travelling to New Zealand after that date we will keep you updated.   If you want to cancel or reschedule tours now that are starting after that date refer to ALL OTHER 2020 TRIPS BELOW.

** Refunds will be subject to any costs already incurred by Tour de Vines (eg prepaid accommodation that is not refundable, Tour Kit & delivery costs, and similar). This is a minimum of $A100

FOR OVERSEAS GUESTS TRAVELLING TO AUSTRALIA 
1. If you are traveling to Australia and are scheduled to join a tour with Tour de Vines up to April 30th, due to current Australian Government travel restrictions, we are able to offer 2 options:
(a) If paid deposit only, cancel your trip and receive a refund**
(b) Keep your balance on file as a credit that can be used for any tour, any time with no expiration.

2. The Australian Government travel restrictions are being reviewed every 14 days so if you are travelling after that date we will keep you updated.   If you want to cancel or reschedule tours now that are starting after that date refer to ALL OTHER 2020 TRIPS BELOW.

** Refunds will be subject to any costs already incurred by Tour de Vines (eg prepaid accommodation that is not refundable, Time/Admin, Tour Kit & delivery costs, and similar). This is a minimum of $A100

FOR TRIPS TO FRANCE within the next 30 days:
1. If you are traveling to France with Tour de Vines with your tour scheduled to start in the by April 30th, you have three options:
(a) If paid deposit only, cancel your trip and receive a refund**
(b) Switch to another date or destination with no fees –  see all France tours on our website including 2021
(c) Keep your balance on file for any future trip with no expiration

2. We are reviewing all Europe trips each week and will extend or amend these policies on a rolling 30 day basis.

** Refunds will be subject to any costs already incurred by Tour de Vines (eg prepaid accommodation that is not refundable, admin costs, Tour Kit & delivery costs, and similar). This is a minimum of $A100

ALL OTHER 2020 TRIPS:
Outside of the above, for all 2020 trips and future 2020 bookings, we have modified our cancellation policy to provide you with peace of mind, as follows:

1. 48 hours to 30 days prior to trip departure date you have two options:
(a) Switch another date or destination for your trip with no fees
(b) Keep your balance on file for any future trip with no expiration

2. More than 60 days (normally 90) to trip departure you have three options:
(a) If paid a deposit only, cancel your trip and receive a refund**
(b) Switch to another date or destination with no fees
(c) Keep your balance on file for any future trip with no expiration
** Refunds will be subject to any costs already incurred by Tour de Vines (eg prepaid accommodation that is not refundable, Admin, Tour Kit & delivery costs, and similar). This is a minimum of $A100

3. If you choose to cancel your trip within 60 days (other than a NZ or France tour, see above), and aren’t subject to travel restrictions, our 2020 cancellation refund policy is as follows:

Days to Departure Refund** Future Trip Credit
More Than 60 Days 100% (deposit only) 100%
31-60 Days 50% 100%
48 Hrs-30 Days 20% 100%
48 Hrs or Less No Refund No Future Trip Credit

 

 

FOR TRIPS THAT TOUR DE VINES MUST CANCEL
Tour de Vines of course must adhere to any government travel restrictions and guidelines.

1. In the event Tour de Vines is forced to cancel a trip you have the following options:
(a) If paid a deposit only, cancel your trip and receive a refund**
(b) Switch to another date or destination with no fees
(c) Keep your balance on file for any future trip with no expiration

** Refunds will be subject to any costs already incurred by Tour de Vines (eg prepaid accommodation that is not refundable, Admin, Tour Kit & delivery costs, and similar). This is a minimum of $A100

Please note all requests for cancellation, reschedule or otherwise must be received in writing, to [email protected], although of course we are happy to discuss your trip with us at any time.  Tour de Vines can be contacted on (Australia Freecall) 1300 665 330 or (International) +61 407 229 881.

We are monitoring all trips on a rolling 30 day basis prior to trip start date (or sooner if necessary) and making adjustments. This is an evolving situation and we are dedicated to making sure all Tour de Vines guests have options when considering traveling with us.  Should there be any changes to your trip, we are committed to communicating them as quickly as possible, and will do so via email.  This is a good time to make sure you are subscribed to our newsletter for the latest updates.

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